Our trusted 3rd party courier is DPD, we work exclusively with DPD to ensure your drinks get to you safely and that you have the highest level of service.
We aim to get your drinks to you in 2-4 working days.
Orders placed between Friday and Sunday, will be shipped on Monday/Tuesday.
Our express DPD delivery is £4.95 per checkout and free on orders over £50.
DPD cover UK mainland, some Scottish postcodes will be charged at a higher rate. We regret that we cannot currently ship outside the UK or to Northern Ireland.
DPD will provide you with tracking details once they have your order, they will contact you by email and text, to inform you of your 1-hour delivery window on the day the goods are being delivered. If you aren’t going to be in, please follow their email for options.
You will be able to see where the DPD driver is, how many stops away they are and track their location up to 15 minutes before the delivery.
If you fail to accept the goods, DPD will rearrange delivery for the following day. If the second delivery is missed then please follow DPD emails to see your options.
If the item is returned to us due to no delivery communication, we regret that we will not be able to refund the delivery fee.
Due to the nature of the items, we are unable to offer exchanges or refunds. Should there be any issues with your items please email us within 24 hours at email@example.com, detailing your order number and images where necessary.
We will endeavour to reply to you within 24 hours to evaluate the issue and make it right.
If a refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund too.
If you need any support, please don't hesitate to contact us by email firstname.lastname@example.org